Production Timeline & Information:
Special Requirements: Once you have processed your order, if you have any specific details you would like to include in your design such as text, stats, images, logos etc please e-mail these to us once you have processed your order as this will help speed up the process of your “draft designs''. However, if you want our designers to do their magic and design your edition(s) from scratch we will include images, logos, text and stats that will suit and align with your edition(s).
Draft Designs - Approval and Changes Process: We will email you a draft design of your edition for review within 10-14 days of receiving your edition(s) being custom framed. Once you have received your draft we require approval from you to proceed with production. If you require any changes to the draft design please advise these changes by replying to our email and we will revise your design accordingly then email you with the revisions for your approval. Please be very detailed with your required draft changes so we can revise this for you in one process.
Production: Once you have approved your draft design, your order will then go into full production of printing, framing and packaging. Once production has commenced changes / revisions are not able to be made to your design. Please allow 10–14 business days for production to be completed from your approval date.
Delivery: Once production has been completed of your edition(s) they will be professionally packaged and dispatched to you directly with a courier and a tracking number will be advised once your order has been allocated with a tracking number.
Collection: If you have requested to collect your edition(s) from us we will advise once production has been completed so you can arrange for your edition(s) to be collected from us.
Production Times: The draft and production times detailed above are an approximate timeline and in most cases will be supplied quicker than these times. However, peak periods and current workload may exceed these timelines. Should extra time be required we will communicate this with you. If you require your order to be completed and supplied before these timelines please contact us prior to placing your order as we will advise if we can prioritise your order and have it completed by your required date.
A $5 monthly account fee applies when you have a balance greater than zero at any time within the month. Your first payment is payable up front to complete your purchase. To view the full Terms and Conditions please click here